How Blizzard Treats Customers

Hey all, just had a horrible experience with Blzzard, and thought the community should see it, so here it goes...

Hello ,I received your issue after you had gotten the Annual Pass cancelled.Could you elaborate or clarify what the issue is so we can look into it for you?Regards,David C.Customer ServicesBlizzard

On sunday, an officer of the guild i was in logged in, looted the bank, left the guild and put everything on the AH. This officer hadnt been active in the guild for about a month. He had told us he had issues and would be away from WoW gold. When he took everything and sold it it seemed very uncharacteristic, pointing toward a hacked account. I opened a ticket in regards to the issue and the response was that since the character in question had the privilege to remove items it was the guild's fault, and the items would not be reinstated. Now, it took many players from the guild months to establish the content that was stolen. I see it as a slap in the face to the many people who played the game as a team, while one individual is laughing all the way to the bank. Multiple subscribers opened tickets as well, only to get automated responses. No one even took the time to talk to us in game.I told my fellow subscribers that I will do everything possible to see our items reinstated, or quit the game utterly. Several share my viewpoint. I opened a nasty ticket in game, had my 1 yr sub cancelled, as you know, and began deleteing characters. My account was banned, perhaps I pushed too hard, but I am fine with being banned, as I am astonished as to how unfair the process was. Its like blameing a rape victim for being raped!At any rate, I did enjoy WoW, it was a fun product, but this recent experience has soured me to Blizzard. I had always thought you to be a fair company, but I'm walking away feeling like a victim. If there is any way to resolve the G Bank issue I advice you to persue it, otherwise there is a high probability that your company will bleed several subscribers in response to the way Blizzard handled this situation

I see, unfortunatly my department can do no further assistance with in game items as you're requesting. I see you have submitted a ticket to our in game support. Lets see what there response is and then we can try to see what our next step can be.Besides the in wow gold game issues was there anything that I could do for you in my department?Judah HCustomer Services

Thank you for contacting the World of Warcraft Game Master Department.After a thorough investigation of the guild bank loss you reported, it appears the member who made the withdrawals did so after legitimately receiving bank withdrawal access by the guild leader.Additionally, it appears that the withdrawals made by the member in question were within the parameters set by the Guild Leader via the guild rank they provided to the member.Please be aware that the Guild Leader assumes full responsibility for maintaining the security of the Guild Bank by limiting permissions and making judicious promotions, especially when they may allow for guild bank withdrawals.Currently, there are several in-game options that the Guild Leader can utilize to maintain a secured guild bank, located in the Guild Management window:- Authenticator required for withdrawal- Limit on gold withdrawal per day- Limit on number of items per day- Access to only specific guild tabsAs our investigation did not uncover evidence supporting the use of fraud or bug exploitation to make the withdrawal(s), we will be unable to provide restorations to the guild bank or recover the reported goods from the member who withdrew them. We apologize for any inconvenience this may cause.We encourage you to review our Guild Bank withdrawal tips



Regards,Game Master SylrrinBlizzard Entertainment

Wow, that is unfortunate. The character who stole from the bank recieved the access because he logged in after a hitus and the guild leader was happy to see a friend, so he promoted him. The guy then stole from everyone! This is not the guild leaders fault! It is the fault of Redrumurder. So you are telling me it is perfectly OK for someone to steal items in game? It is upsetting that no one will help with this issue.As a result of this incident my account has been banned, I presume for being nasty in my ticket, or for cancelling my 1 year contract. So, instead of helping a group of people, you chose to ignore our plight and send a message that stealing is OK. In my opinion what Redrumurder did constitutes harrasment, which does violate the ToS!As my account is banned you have lost ...1 a long term subscriber, and any future recurring payments2 mist of pandarea expansion sales3 the 1 year contract 4 any possible sales from Diablo 3 related products5 any sales from any future Blizzard products/itemsnow that in and of itself may not seem like a lot, but I can still communicate with my guild over ventrillo, and you will most likely lose several more subscribers, as they see how you treat people. now instead of losing hundreds, you willl be losing thousands in the long run!I will also post my plight in forums and any media available interested in publishing a customer's WoW experience. This will probably not cause you to lose any current subscribers, but will most certainly make a few new ones change thier minds and try something else.So in closing, the actions of Redrumurder, and your own inability or desire to correct the problem has directly and immediatly lost your company revenue, and will continue to do so! YOU LOST MONEY BECAUSE YOU DID NOT HELP A GROUP OF PEOPLE WHO HAVE BEEN LOYAL CUSTOMERS AND WHO HAVE BEEN WRONGED! YOU LOST MONEY!

So yes a mistake was made by a Guild Leader and the bank was looted, but look at how blizzard handles the situation. We are paying subscribers, and this is how they treat us. How hard would it be for them to actually help? Just like Netflix needed a reality check from its subscribers, so does Blizzard! In response to the way Blizzard has handled the situation I am going to continue to post in forums and share my experience. Ultimately WoW is a game and should be enjoyable, and most times it is, but when a real problem occurs, no one seems to care...its not my fault...its not my job.

In my opinion Blizzard needs to be reminded that we choose to subscribe! I propose a month, perhaps june or july, when subscribers cancel accounts in mass, to show Blizzard how to treat a customer! Look for it on Facebook!

If anyone has a horror story, please share it, thanks!